Requirement

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xx

xxx

xxxx

xxxxx

1. Valid licences

1.1. The license to provide specialised outpatient medical care ("Requirements for the premises, equipment and apparatuses necessary for provision of outpatient specialised medical care" (approved with Regulation No. 25 of the Minister of Social Affairs dated 25 January 2002)

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2. Requirements for buildings

Informative signs and boards between buildings (if there are more than one building) and inside buildings

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3. Parking

Marked disabled parking spaces

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Marked parking spaces for coaches

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4. Entrance

Ramps and/or other options for entrances that are separate from the entrance to the hotel

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If there are different levels, ramps and/or other options that allow access to all premises at the disposal of visitors

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5. Lift

5.1. Lift for accessing different floors (if the hotel has three or more floors)

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5.2. Lift in each separate building (if the hotel has three or more floors)

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6. Reception for treatment and spa services

• 6.1.Registration for treatment and spa services at the hotel's reception or in a separate location

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• 6.2.Separate reception for treatment and spa services

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• 6.3.Ladies and gentlemen's toilets in the reception room or near it that are in public use

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Requirement

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xx

xxx

xxxx

xxxxx

6.4. Informational materials about treatment and spa services are available at the receptions for the hotel and the treatment and spa services:

• 6.4.1. at least in Estonian and English

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• 6.4.2. in at least three languages (incl. Estonian and English)

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6.5. The receptionist who registers clients for treatment and spa services is fluent in Estonian and in at least one foreign language

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6.6. Cash is accepted for settlement at the reception for treatment and spa services

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6.7. The option to charge treatment and spa services to a hotel room

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7. Treatment services

7.1. Reception by the attending doctor is guaranteed for every client if necessary

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7.2. 100 treatment places per one bed

10 ڤ

10 ڤ

13

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13

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15

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7.3. Exercise therapy room

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7.4. Exercise therapy pool

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7.5. Swimming pool (at least 25 m long)

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7.6. Opening hours when treatment services are available:

7.6.1. min 8:00 am-2:00 pm

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7.6.2. min 8:00 am-5:00 pm

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7.7. Availability of spa services

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8. Diet therapy

8.1. Special diet therapy menu

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8.2.  Availability of consultations with a nutrition specialist

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9. Conveniences

9.1. Extra bath towel in the hotel room for use with spa services

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9.2. The option to use a dressing gown

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9.3. Dressing gown and slippers in hotel room upon arrival

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9.4. Sale of spa products

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Requirement

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xx

xxx

xxxx

xxxxx

10. Supplies in dressing rooms and shower rooms

10.1. Pursuant to the health protection standards and rules for swimming pools (Health protection standards and rules for swimming pools TKNE-7/1996) (approved with Regulation No. 185 of the Government of the Republic dated 11 July 1996).

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11. Saunas

11.1. Number of different types of saunas

1

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1

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2

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3

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3

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12. Childcare

12.1. Play area for children

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13. Atmosphere

13.1. Music in visitors' rooms

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14. Feedback system

14.1. Regular analysis of feedback from clients

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14.2. Regular surveys of employee satisfaction

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14.3. Feedback is analysed and used to improve service

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15. Service standards

15.1. General service standards

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16. Employee training system

• 16.1.At least 1 professional training day (8 h) per year (every employee)

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• 16.2.At least 2 professional training days (16 h) per year (every employee)

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17. Appearance of employees

17.1. Common uniforms according to specific jobs and name badges

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